We use cookies. By browsing our site you agree to our use of cookies.

Accept cookies Find out more

Tel:01793 323786

Botox Training Timetable Botox Training

Customer Retention

Sometimes we can get so wrapped up with training, insurance, products, and business set up, we forget about the most important thing; the customers! Customers are the lifeblood of business, especially service businesses! Neglect their needs now, and you won’t have a business for long. KT Solutions has webinars, one to one sessions, and consulting packages that will make sure you are ready to capitalize on and serve the customers you gain.
Present Webinars
 
The Consultation Process £50.00 2-3 hours

This webinar is a must for all clinicians that care about client emotional wellbeing and are scared about dealing with angry and unhappy patients. This session will uncover what situations lead to buyer’s remorse and how to avoid it. This session will also teach you a consultation process that will utilize your whole team to give the customer an experience that is uncontested in the industry. One of the toughest issues to cover is pricing and scheduling and after attending this webinar you will be empowered to tackle this issue with confidence and poise.

The Full Facial Assessment £50.00 2-3 hours

After taking day long courses in the medical aesthetics, many practitioners find themselves trying to sell something that they do not know much about. Understanding the face and what makes it beautiful is key in being able to be a powerhouse in this industry. You can separate yourself from the pack by taking the full facial assessment course to understand the components of the face, the integrated treatment plans based on age, and how to complete a full facial assessment without offending them, but instead, making them feel fantastic about themselves.

Future Webinars

 

Telephone Management £50.00 2-3 hours

Thousands are lost every day by poor or non-existent telephone management systems. It is imperative for the new and establish clinic owner to make sure that they are prepared for the commercial requirements of the medical aesthetics industry. This webinar will focus on the processes, training, and what every person who is affiliated with your firm needs to know before they pick up a telephone on your behalf. Stop throwing revenue away today and invest in a course that will not only save you thousands, but will make you money on every call.
One to One Customer Retention Day Training £300.00
Most business owners and especially medical business owners do not understand the importance and the financial implication of customer retention. A returning customer generates three times the profitability of a new customer. High customer loyalty is also considered the greatest asset of the company and will determine the value of the firm. If you are in business, you should pay close attention to what are good customer retention practices in your industry. This course will teach staff members, as well as, managers the value added services required to keep a customer happy and returning to the clinic. What is best about this course is that you can take it in the comfort of your own home or office! We are offering this course day course that will cover the strategies you should use in your local area to gain and keep happy customers! Contact us in the office for more details!

 

Course Outline
Customer Retention Training Day

  • Introduction to customer retention, contrasting the requirements of public and private enterprise, fully defining customer service and how to deliver it.

 

  • Ethics versus Profitability 
    Value of a Customer 
  • Practical Review of Telephone Skills and Consulting Skills
    Importance of Manuals  

 

  • Phi in Facial Beauty
    Art of Integrated Aesthetics 

  
B) Bespoke In House Customer Retention Staff Training –
Entire Package £1,950

Effective customer retention is mandatory in non-surgical medicine where the market is competitive and undifferentiated. Excellent customer retention is a unique way of differentiating yourself and standing out. It takes at least half an hour to consult with new clients and approximately half hour to treat a non-surgical customer, resulting in £200-£250/hour profit for the most profitable procedure. The average hourly profitability generated by repeat customers is threefold. It makes sense to master customer retention so that consumers return to your practice. Medical Professionals are naïve where customer retention processes are concerned, given that it has never been a priority in their existing profession. Poor customer retention in non-surgical medicine will guarantee failure especially as the market grows and new competitors emerge. KT Solutions provide premier customer retention strategies to ensure market dominance and sustainability of the practice.


ITEM

PRICE

Section One

£650.00

Staff Audit (Online or By Post)

Complimentary

Staff Audit (In Person)

£300.00 optional

Staff Skill Sets evaluation

Part of package

Clinician consultation evaluation

Part of package

Pre-consultation Evaluation

Part of package

Practice Journey Evaluation Recommendations and on site training on the above

Part of package

Section Two

£650.00

Telephone Management

Part of package

Web Enquiries Management

Part of package

Information Management

Part of package

Recommendations and on site training on the above

Part of package

Training Manuals will be provided for both procedures and for Time management efficiencies

Part of package

Section Three

£650.00

Internal Marketing Sales

Part of package

Cross selling sales technique

Part of package

Pre consultation sales techniques

Part of package

How to deal with price objections

Part of package

How to deal with complaints

Part of package

Follow up protocols

Part of package

How to deal with difficult customers

Part of package

Web site evaluation and recommendation on how to make the site customer centric

Part of package